FAQ

We’re entering a new chapter. Over the years, we’ve built a reputation for creating high-quality merchandise that captures the moments fans fall in love with. This rebrand is about owning our unique voice in football culture and standing out in the wider world of sport. A new logo gives us a platform to grow, first in football, and in time, into other sports while staying true to the ART OF moments that made us who we are.

Not quite. But we want to say thank you for being part of our journey. Complete our short community survey to help shape the future of ART OF, and you’ll unlock a discount on our new collection. It’s our way of rewarding the fans who are building the next era with us.

Football remains our heartbeat, our bread and butter. The rebrand is about doubling down on quality, growing into new clubs and markets, and celebrating the game we love on a bigger stage. Our name may evolve, but the essence of ART OF Football will always be there in everything we create.

Football will always come first. But the magic of sport isn’t exclusive to one game. Across the world, there are moments, icons, and fan cultures in every sport that deserve to be celebrated. Expanding into new sports lets us honour those moments, future-proof the brand, and give our community even more to get excited about. And we’ll do it with you by our side, our community will always guide us where we go next.

Our rebrand will roll out in phases. Through the 2025/26 season, our full focus remains on football. We’re building the expertise to expand, with plans to start testing new sports shortly after the 2026 World Cup.

Your voice matters. Share your ideas through our community survey and help decide which sports we explore next. As a thank you, you’ll receive a discount for your next order. It’s our way of saying thanks for being part of the team.

Please fill in the ART OF Sports survey here.

During our transition to updated branding, some items may feature our classic AOF logo while others display our new ART OF logo.

The application method and quality remain identical across both variants. The only difference is the logo design.

As a small business committed to reducing waste, we appreciate your understanding and support during this period.

Take a look at our size chart/guide here.

If you're still unsure, please contact us here or by email customerservice@art-of.com

Unfortunately, we do not offer custom alterations. All our items are standard fit.

If your order hasn’t shown up and you're starting to wonder, head to our contact us page and drop us a line. We’ll check it out and get back to you quickly.

To request an order cancellation or any changes to your order, please contact us here or drop us an e-mail at customerservice@art-of.com as soon as you can. We'll try our best to catch your order before it is printed and dispatched, though during our busiest periods, production is an around-the-clock operation and orders may be impossible to find and change amongst the masses.

If we are unable to cancel the order, you have 30 days from the date of purchase to return the order for a refund.

You’ll get a tracking link via email once Yodel has received your order. If you cannot find your tracking number, please reach out to us here, and we’ll send it your way.

When your order is dispatched, delivery times are:

• UK: 2–4 working days
• Europe: 3–5 working days
• Rest of the world: 5–7 working days
  

Please note: If your parcel needs to go through customs, this may add extra time depending on how long clearance takes. Bank holidays may also cause slight delays.

You will be able to find your order number in your order confirmation and parcel dispatch email. If you can't find it, contact us here.

For information on returns, refunds and exchanges, please read our returns and refunds policy here.

UK Customers' Returns:

To return an item, please use our Returns Portal below:

https://start.atlast.co/art-of-football-clothing/auth

Follow the steps to generate your return label and track your return easily. If you are not sure of the returns process please, take a look at our returns & refunds policy here.

International Customers Returns:

Our Returns Portal is currently only available for UK customers. If you are outside of the UK, please return your item using a postal service of your choice to:

International Returns Address:

Art of Football Ltd
20 Daleside Road
Nottingham
NG2 4DH
United Kingdom

Important Note:

Include a note in the parcel with your name, order number, and reason for return. Without this information, we may not be able to identify your return.

If you need a different size or item, we’re unable to offer direct exchanges. Instead, please return your original order within 30 days for a refund and place a new order through our website.

If you have any questions or need help, you can contact us here or email us at customerservice@art-of.com.

Yes, you will have to pay to have your purchase returned to us, unless the item’s damaged or incorrect, in which case we’ll refund you.

Please use tracked post service to ensure that your returned item(s) gets back to us safe.

Visit our returns page to find out more information and we will get this sorted for you. We will cover the cover the return cost too.

Yes, you can use your own courier service to return your purchase, as long as your return reaches us within 30 days of receipt and is unused and in its original condition, we’re happy to accept it.

Please include a note inside the parcel with your full name and order number so we can process your refund as quickly as possible.

We recommend using a tracked service to ensure your return arrives back with us safely.

Unfortunately, we’re unable to accept returns without the original tags and packaging where applicable.

All returned items must be unused and in their original condition to be eligible for a refund. If an item does not include tags, this condition still applies.

We’re an online-only store and don’t have a physical location for returns.

All returns need to be sent back to us by post in line with our returns policy. Full return instructions can be found on our Returns page.

We’re unable to accept returns directly at our warehouse. All returns need to be sent by post in line with our returns & refunds policy, which helps us process everything correctly and as quickly as possible.

Once a refund has been approved, it will be issued back to your original payment method.
Please allow up to 7 working days for the refunded funds to appear in your bank account. Processing times may vary depending on your payment provider.

For information on shipping and delivery, please read our policy here.

For UK Delivery

Orders up to £30.99 costs £4
Orders £31 - £79.99 costs £5.50
Orders £80+ are Free.

For EU Delivery

Shipping will be calculated at the checkout.

For Rest of World Delivery

Shipping will be calculated at the checkout.

We offer Free Shipping on UK Orders £80+

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

We do not offer a next-day delivery service at the moment.

Important Notice For EU Customers
We are pleased to announce that all orders up to €150 will be delivered Duty Paid. This means that we will settle the VAT through the IOSS system, and customers will have no extra duty. Tax or administration charges are to be paid on delivery.

We accept Visa, Mastercard, American Express, Maestro, PayPal, Klarna, Google Pay, Apple Pay, Shop Pay, Union Pay & Diners Club.

No, we are unable to accept payments over the phones all orders need to go through the website.

For information on returns, refunds and exchanges, please read our 'returns and refunds policy' here.

Once your return hits our warehouse, refunds take 10 working days (up to 14 during busy periods). Bank processing times might add a day or two.

Shipping fees aren’t refundable unless the item’s faulty or we made a mistake.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments.

Pay later in 30 days is a form of credit which allows you to delay payment of your purchase by 30 days. Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk.

Pay later in 3 interest-free instalments is a form of credit which allows you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by [MERCHANT], and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payment schedule in the Klarna.app or by logging into www.klarna.com/uk.

To use Pay Later in 30 days, or Pay Later in 3 interest-free instalments, you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.

Klarna is unique and offers Pay later in 30 days, or in 3 interest-free instalments, based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay Later in 30 days before does not mean it will be offered for every order. In turn, if your application for Pay later in 30 days is denied, it does not mean it will be denied for future orders.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor [MERCHANT] run credit searches against you that could impact your credit rating.

Although Pay later in 30 days and Pay later in 3 interest-free instalments are widely promoted, it is not always universally available. The Pay later options method is automatically generated by algorithms that are dependent upon a number of factors, including the amount of the order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying with a credit or debit card at checkout.

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app.

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

Klarna Pay in 30 Days:
As soon as [MERCHANT]have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.

Klarna Pay in 3 Instalments:
As soon as [MERCHANT]have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

If you used Klarna Pay in 30 Days
Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ product, even if you have failed to pay on time. If you fail to pay on time, you will be in default and may be unable to use Klarna’s services in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

If you used Klarna Pay in 3 interest-free instalments
Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at [MERCHANT] from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience.

You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default and may be unable to use Klarna in the future. We may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payment instructions in the Klarna app.

If you want to purchase with Klarna Pay, you need to provide your name, address and email address. For some orders, you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

Payment information is processed securely by Klarna. No card details are transferred to or held by [MERCHANT]. All transactions take place via connections secured with the latest industry-standard security protocols.

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or just go to the Klarna app or log onto Klarna.com/uk to pay for your order.

If you pay by card, [MERCHANT]will confirm your order right away.

If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com/uk.

If paying by Pay in 3 instalments, Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

Once [MERCHANT]has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.

If you used Klarna Pay Later in 30 days:
You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call [MERCHANT] to check on the delivery. You can also contact Klarna’s Customer Service, so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

If you used Klarna Pay in 3 interest-free instalments:
In the event that your goods have not been received please call [MERCHANT]to check on your order and delivery status. You can also contact Klarna’s Customer Serviceso that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

If you have paid for your order with a debit or credit card, the refund will be made back to the same card. If you have used Pay Later in 30 days and you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

You can log in to the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

Visit the Klarna app or Klarna’s Customer Service page for a full list of FAQs, live chat, and telephone options.

Please enter your promotional code at checkout and select Apply. Only one promotional code can be used per order. If you experience any issues with your discount code, please contact our customer service team.

Unless stated otherwise, discount codes usually apply to full-priced products. If you’re unsure, please check the discount code’s terms and conditions.

Please double-check the spelling and expiry date of your code, ensure it matches the terms & conditions, and confirm that your basket qualifies. If you’re still having issues, please send us a message here or email customerservice@art-of.com, and we’ll be happy to help.

Once an order is placed, we can't apply the discount codes retroactively. Double-check before check out.

Sign up to our newsletter. This is where we will drop the codes first.

E-gift cards are sent by email to the recipient’s email address provided at checkout. Please check your inbox and spam/junk folder.

E-gift cards are usually delivered shortly after purchase. In rare cases, delivery may take longer due to payment verification.

To redeem your e-gift card, enter the gift card code at checkout and select Apply. The value of the gift card will be deducted from your order total.

Yes, e-gift cards can usually be used alongside a promotional code, unless stated otherwise in the discount code’s terms and conditions.

Please refer to the e-gift card email or terms and conditions for expiry details, if applicable.

Yes, e-gift cards can be used on both full-priced and sale items unless stated otherwise.

If your order total exceeds the value of the e-gift card, you will need to pay the remaining balance using another payment method at checkout.

Any remaining balance will stay on the e-gift card and can be used for future purchases, subject to any expiry terms.

E-gift cards are non-refundable and cannot be exchanged for cash, unless required by law.

Please double-check that the code has been entered correctly and that there is an available balance on the card. If you’re still having issues, contact our customer service team here. or email: customerservice@art-of.com 

To contact us, please click here or email us at customerservice@art-of.com.

We do not offer phone-based customer service support. All customer service enquiries must be made by email.
To contact us, please click here or email us at customerservice@art-of.com, and we respond as soon as possible.